TERMS & CONDITIONS

Upon placing a deposit with My Harbour Cruise Sydney, you are in agreement with our Terms & Conditions as follows:

QUOTES

Quotes are valid for 14 days, after which pricing may be subject to change.

In peak season quotes are valid for 7 days, after which pricing may be subject to

change.

TICKETED EVENTS:

Tentative Reservations are held for 7days. Ticketed events must be paid for in full.

Once booked and paid for tickets are non-refundable, all tickets are may be

transferred at our discretion. Any request must be in writing minimum 72 hours

prior to booked event.

CHARTER DEPOSITS

Tentative Reservations are held for 7 days. Once your deposit is paid, the deposit in

non-refundable. Please note that a 1.6% service fee applies for Visa and MasterCard

payments.

Minimum deposit required for charters valued at $5,000.00 & under is $1,500.00.

Minimum deposit required for charters valued above $5,000 is $2,500.00

PROGRESS PAYMENTS

Periodic progress payments will be required leading up to your event. The amount of

each of these payments will be at the discretion of My Harbour Cruise Sydney.

FINAL GUEST NUMBERS & PAYMENT

Final guest numbers must be confirmed minimum 2 weeks prior to the cruise.

Final payment is required 2 weeks prior to the cruise

We are unable to offer a refund if there is a reduction in numbers after this deadline.

Guest numbers may increase up to 48 hours prior to your event - additional

payment is required immediately via credit card.

MINIMUM SPEND

The client is required to meet the agreed minimum numbers and/or minimum spend

as per your quotation.

ADDITIONAL CHARGES

Additional charges accumulated at your event whilst on the agreed charter i.e. bar

or food etc, is to be paid in cash or credit card prior to disembarking at the

conclusion of your charter.

EXTENSION CHARGES

Should you decide to extend the length of your event, payment in full is required in

cash, cheque or credit card at the time of extending your cruise. Pricing is available

on application from your event coordinator.

BONDS:

Please note that a $1500 bond is required for ALL ticketed events and events that

require on-board security. My Harbour Cruise Sydney will hold these details for up to

2 days post-event as a bond should there be additional charges on your charter. E.g.

additional hours, bar tabs, additional passengers etc.

PUBLIC HOLIDAYS

Cruises incur a 25% surcharge on the overall cruise cost and must be all-inclusive.

STATE GOVERNMENT WHARF FEE

Sydney Harbour wharves incur a State Government wharf fee of $50 per berthing.

The allocated time at your selected wharf is 15 minutes. Due to increase of traffic

during the months of November-December and special events, delays maybe

experienced during pick up and drop off times.

RESPONSIBLE SERVICE OF ALCOHOL GUIDELINES

• Remove any guest behaving in an immoral and irresponsible manner

• Terminate the Charter by berthing the vessel at the nearest safe location and

disembarking the passengers

• Passengers are not permitted to bring on board any liquor.

• My Harbour Cruise Sydney is not permitted to sell liquor on the vessel while

the vessel is berthed.

• Under no circumstances any unfinished alcoholic beverages are to be taken

off the vessel upon passengers disembarking.

• By law all bar services will be closed at least 20mins prior to disembarkation

in accordance with liquor licences. (My Harbour Cruise Sydney complies with

Australian legislation with regards to responsible service of alcohol.)

VENUE RIGHTS

My Harbour Cruise Sydney reserves the right to:

• My Harbour Cruise Sydney is a licensed venue and has conditions of entry

– you are forbidden to carry any alcohol or illegal substances onto the

boat. We reserve the right to refuse you entry onto the boat or require

you to disembark from the boat due to intoxication or for the safety of

other guests on board. No monies will be reimbursed under any

circumstances.

• Accept no responsibility for loss or damage to any property belonging to, or hired

by, the client or their guests during/following your event.

• If we consider necessary (for example, due to mechanical breakdown, for safety

reasons, weather conditions or unforeseen circumstances), to substitute vessels

without notice (including any vessels of a third party), change any menu items,

cruise schedule/program or performance itinerary. My Harbour Cruise Sydney will

endeavour to provide a similar quality vessel, menu, service, schedule / program or

performance in these circumstances.

ENTERTAINMENT

Entertainment must conclude 30 minutes prior to disembarkation. Bands / DJ’s are

required to supply their own sound equipment including speakers. My Harbour

Cruise Sydney reserves the rights to control volume on all entertainment. All

external staff organised by yourself for your function i.e. photographer, band

members, DJ’s expecting a seat with a meal must be included in your final numbers.

They are each payable at 40% of adults price, this provides them with dinner and

soft drinks or juice.

DECORATIONS / VENUE SET UP

You are not permitted to us pins, adhesive tape, tacks or anything that will leave a

mark on the vessel. You are responsible in ensuring that suppliers provide adequate

staff to deliver assemble and arrange decorations, in such case, decorations will take

place at a mutual agreed time. All decorations must be arranged, positioned and

removed at the conclusion of the event. If items are not collected within 48 hours

after the event, My Harbour Cruise Sydney reserves the right to dispose of all items.

Please ensure that all suppliers are aware of this.

CLIENT RESPONSIBILITIES

My Harbour Cruise Sydney accepts no responsibility for any incidents that may

occur prior to cruise commencement. Individuals are required to act in a sane and

responsible matter whilst on board. The Charterer is liable for any damage to the

vessel, equipment or furnishings caused by the Charterer or any member of the

Charterers group, they are expected to conduct their event in a legal and

responsible manner. Smoking is only permitted in external areas of the vessel. My

Harbour Cruise Sydney accepts no responsibility for items left in/ at the venue

prior/during/following your event. All lost property or leftover items must be picked

up within 48 hours post charter, after this period My Harbour Cruise Sydney

reserves the right to dispose of all items.

CANCELLATION / POSTPONEMENT

All Cancellations/Postponements must be submitted in writing. Please note, deposits

are non-refundable. My Harbour Cruise Sydney management may transfer monies

received to a future date only at their discretion.

The following Cancellation or Postponement fees are applicable:

25% of the total cruise cost (within 30 days of the cruise)

50% of the total cruise cost (within 14 days of the cruise)

HEALTH AND SAFETY

All vessels that operate on Sydney Harbour and as such come with the risks

associated with being on a body of water. Life jackets are stored on each vessel and

all staff re equipped in the case of an emergency. However, My Harbour Cruise

Sydney accepts no responsibility for any injury caused to patrons or damage to

goods while on their vessels, pertaining to the sudden movement of the Harbour

swell or when embarking or disembarking from the vessel on any public or private

wharf. All patrons are required to demonstrate a basic level of caution while present

on a moving vessel.

FOOD ALLERGIES:

My Harbour Cruise Sydney can offer a wide variety of specialty diet menu items.

These include dairy free, vegan, vegetarian, gluten free and pork free. While we take

the upmost care

to accommodate your dietary requirements there can be traces of allergens found

within our catering. In the event you or your client has a life-threatening anaphylaxis

inducing allergy, we recommend they cater their own meal. Any instances where you

or your guests suffers loss or illness resulting from nuts or traces of allergens found

in our catering, My Harbour Cruise Sydney will not be held liable.

SOCIAL MEDIA:

My Harbour Cruise Sydney will use any photo’s or video’s taken on our

vessel that are appropriate for use on Social Media or our Website

UNDERAGE CRUISES:

SUPERVISION REQUIREMENTS:

Minimum of 2 adults on board to supervise the event.

SECURITY

My Harbour Cruise Sydney engages a Licensed Security Company. Security

guards have the right to bag search, search and seize, or report you to police if

they suspect you are carrying illegal substances or alcohol. If you are found

under the influence or in possession of alcohol or illegal substance they will be

confiscated and you must disembark immediately, you may be referred to NSW

State Police.

BREATH-TESTING

Random compulsory breath-testing may apply prior to boarding. A strict zero

tolerance policy applies in accordance with NSW State Law. If you refuse to

comply, you will not be allowed to board the boat. If guests are behaving in a

disorderly manner or suspect that guests are under the influence of alcohol or

illicit drugs staff and security guards reserve the right to cancel the cruise at any

time